IT Specialist

MainDuties & Responsibilities 1. ITInfrastructure Operations (Across Divisions) • Ensure stability, availability, and performance of IT infrastructure supporting all DSV divisions (Air & Sea, Road, Contract Logistics, and other business units as applicable) in Vietnam. • Oversee infrastructure services including: • • Network (LAN, WAN, Wi‑Fi) • Local server and infrastructure components where applicable • Site and end‑user infrastructure aligned with Global IT standards • Support incident, problem, and service request handling across divisions • Act as escalation point for complex or cross‑divisional infrastructure issues • Ensure resolution within agreed service levels (SLAs) 2.Vulnerability & Security Handling (Infrastructure Scope) • Support identification, assessment, and remediation of infrastructure vulnerabilities, in coordination with Global Security teams. • Ensure timely follow‑up on: • • Vulnerability scan findings • Security advisories and global remediation requests • Infrastructure‑related security incidents • Coordinate local remediation actions, such as: • • Patching and configuration updates • Network or access restrictions • Temporary risk‑mitigating controls as directed by Global IT • Track remediation progress and escalate delays or risks that may impact security or compliance. • Ensure vulnerability handling activities are executed consistently across all divisions and documented appropriately. 3.Global IT Standards & Compliance • Ensure infrastructure services across all divisions comply with: • • Global IT architecture and technology standards • Security, compliance, and audit requirements • Approved tools, vendors, and processes • Avoid divisional silos by enforcing consistent IT standards across divisions • Ensure documentation, handover, and CMDB/asset records are maintained accurately 4.Global Project Support & Cross‑Divisional Coordination • Act as local infrastructure coordinator across divisions for Global IT initiatives, including: • • Site setup, relocation, standardization, and decommissioning • Network, connectivity, and security projects • Global infrastructure and platform rollouts • Coordinate divisional participation in global projects by: • • Aligning divisional requirements and priorities • Validating site readiness across multiple business units • Managing cross‑divisional dependencies and risks • Ensure structured communication between: • • Global IT teams • Local divisional stakeholders • Country / site management 5.Change, Project & Service Management • Coordinate infrastructure changes and projects impacting multiple divisions • Ensure adoption of Change, Incident, and Problem Management processes consistently across divisions • Support planning, testing, cut‑over, and post‑implementation handover with minimal business disruption • Escalate risks impacting service stability or divisional operations 6.Stakeholder & Vendor Coordination • Act as primary operational IT contact for infrastructure topics across divisions • Engage divisional business stakeholders to understand requirements and manage expectations • Coordinate with external vendors and service providers supporting divisional infrastructure • Provide regular, clear updates on incidents, changes, and project activities KeySkills & Competencies Professional& Technical • Strong understanding of enterprise IT infrastructure supporting multi‑division environments • Experience working with regional or global IT organizations • Knowledge of IT service management (ITIL or equivalent) • Experience coordinating infrastructure changes across different business units Personal& Behavioral • Clear, structured, and cross‑functional communication skills • Ability to balance divisional needs with Global IT standards • Proactive, service‑oriented, and collaborative mindset • Strong coordination and supervisory capability PositionSuccess Measures • Stable and reliable IT infrastructure services across all divisions • Successful delivery of global IT initiatives with cross‑divisional alignment • Consistent application of Global IT standards across business units • Effective collaboration between divisional stakeholders, local IT, and Global IT • A capable and well‑guided infrastructure support team