Operational Key Account Manager

• Manages commercialrelationship with key and important accounts of DSV and ensure business growthand profitability of the assigned accounts • Develop and maintainaccount plans, propose account objectives, and ensure assigned accounts aremanaged and developed in line with corporate and regional strategies. • Conduct monthly,quarterly, and annual business review meetings with customers and internalstakeholders, ensuring preparation, minutes, corrective actions, and follow-upare completed in a timely manner. • Analyze accountperformance, identify business opportunities and potential risks, and provideappropriate recommendations to management. • Coordinate smoothimplementation of new business, handover of standard operating procedures tooperations, and ongoing monitoring of operational compliance. • Escalate customerconcerns, service issues, and complaints promptly to relevant stakeholdersacross products, operations, and regions, and follow up on agreed correctiveactions. • Create, update, and trackopportunities through CRM, ensuring country RFQ opportunities follow the tendermanagement process and are aligned with product, regional, and global teamswhere applicable. • Prepare and share RFI andRFQ post-bid analysis, ensuring lessons learned and corrective actions areidentified and agreed with stakeholders. • Maintain closecollaboration with operations teams to support performance excellence, qualityimprovement programs, and adherence to customer-specific requirements. • Maintain accurate andtimely data in sales systems, including Microsoft Dynamics, and monitor the useof customer applications where applicable. • Support Finance inachieving desired DSO targets by following up on account-related matters whenrequired. • Any other job-relatedtasks assigned by the superior • Perform assigned tasks tosupport DSV to meet its objectives and targets regarding quality, health,safety and environment as documented and follow all requirements as set out inthe QHSE policy. • It is the responsibilityof all staff to ensure that their day to day activities embracesustainability/Health and safety therefore reducing the impact upon theenvironment, supporting the communities we work in and reducing incidents inthe workplace. Requirement • Degree or Diploma inBusiness Management, Logistics / Transportation or equivalent • 3 years of experience inthe supply chain industry