Customer Success and Operations Executive

Customer Success and Operations Executive About Aventis Graduate School As a certified Great Place to Work® organization and award-winning training provider in Singapore, Aventis Graduate School is dedicated to making a positive impact on our staff, learners, and corporate clients. We deliver top-tier master's degrees, executive diplomas, and corporate workshops in partnership with leading global universities across the UK and USA. We empower our team members to build purpose-driven careers in a dynamic, continuous learning environment. We are seeking an energetic, customer-centric Customer Success and Operations Executive who is passionate about adult education and eager to grow with us. Why Join Us? • Continuous Learning & Sponsorship: Access professional upgrading opportunities, skill development, and higher education sponsorship paths. • Fast-Track Career Growth: Gain hands-on exposure to corporate training management, trainer relations, and executive event operations. • Fresh Graduate Friendly: Comprehensive onboarding, structured training, and mentorship provided to set you up for success. The Role & Impact As a Customer Success and Operations Executive, you will drive the end-to-end learner journey, from initial enquiry to course completion. You will oversee class delivery, handle participant relations, drive proactive service recovery, and maintain efficient operational administrative support. Key Responsibilities • Enquiry & Enrolment Management : Serve as the main liaison for course participants, answering program inquiries promptly and providing dedicated support throughout their learning journey. • Course Delivery & Logistics : Oversee course scheduling, venue setups, digital learning platform access, course materials, and participant registration. • Service Recovery & Quality Assurance : Analyze post-workshop participant feedback and trainer evaluations to identify operational gaps, driving rapid service recovery to elevate course ratings. • Administrative Operations & Receivables : Monitor and follow up on outstanding corporate/learner balances. Maintain accurate training records and documentation across operational databases. Who We Are Looking For • Educational Background: Diploma in any discipline ( Fresh graduates with a strong customer service or administrative interest are welcome ). • Communication & Service Mindset : Excellent written and verbal English communication abilities with a strong customer-first approach. • Problem-Solving Skills : Strong multi-tasking abilities, attention to detail, and a proactive mindset to handle service recovery and logistics smoothly. Remuneration & Working Location • Package: Competitive Base Salary + Employee Wellness Benefits. • Location: Central Singapore ( Convenient access near MRT ). • Work Culture: Vibrant, collaborative, and growth-oriented. How to Apply Ready to start an exciting, purpose-driven career with a certified Great Place to Work® institution? Click Apply Now or submit your resume (PDF/Word format) along with your expected salary. Explore our programs at www.aventislearning.sg or www.aventis.edu.sg