IT Support Intern

JOB RESPONSIBILITIES 1. Primary Responsibilities: IT Support & Robot Support IT Support • Provide daily IT support for computers, software, networks, printers, office equipment, user accounts, and IT assets. • Support staff onboarding/offboarding, equipment setup, recovery, and basic user training. Biometric Device & Site Support • Support biometric devices at client sites such as hotels, malls, hospitals, and other locations. Application, System & Robot Support • Support applications and systems, including troubleshooting, request tracking, escalation, patches, fixes, and upgrades. • Support robot mapping, setup, testing, and client-side demonstrations for cleaning robot projects. 2. Secondary Responsibilities: Cybersecurity, Requirements, Documentation & Training Cybersecurity & Audit Support • Assist with basic cybersecurity checks, backup reviews, patching, security logs, and VPN/firewall support. • Support penetration testing and audit activities, including evidence preparation and remediation follow-up. Requirements, Testing & Documentation • Assist with requirements gathering, testing, user guides, technical documentation, and training materials. REQUIREMENTS • Diploma in IT or a related field. • Basic IT support knowledge, including Windows, networking, printers, mobile devices, and common troubleshooting. • Good communication, problem-solving, and time management skills. • Able to work independently and as part of a team. • Willing to travel islandwide for client-site support, setup, troubleshooting, and deployment when required. • Bilingual in English and Mandarin to support communication with China counterparts and diverse users.