Guest Service Officer (Oasia Residence Singapore)

Job Description: • Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries. • Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings. • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures. • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude. • Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required. • Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use. • Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication. • Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard. • Perform any other duties assigned by supervisors, carrying them out diligently and professionally. Job Requirements: • O-Level or equivalent • Willing to perform rotating shifts • Positive attitude with outgoing personality and good communication skills • Experience in hospitality and knowledge of HMS will be advantageous