Assistant/Sales Manager (Serviced Residences)

• Represent the organization professionally presenting Serviced Residences’ products and services. • Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations. • Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback. • Acquire new sales leads / prospects and establish accounts to expand the client base. • Foster and develop relationships with existing clients and customers to maintain loyalty. • Manage leads, respond to inquiries promptly, and provide appropriate solutions. • Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable. • Collaborate with the Operations team to enhance guest experiences. • Collaborate with the Revenue Management team to optimize hotel rates and occupancy. • Ensure timely responses and effective communication. • Gather and share publicly available market information. • Provide regular updates to superiors and the team on activities and market insights. • Meet monthly sales targets to achieve cluster budget objectives. • Promote and enroll clients in the booker loyalty program. • Regularly review account portfolios, analyze performance, and present findings to management for action planning. • Adhere to statutory regulations and internal guidelines/SOPs. • Follow up with clients with outstanding or long-overdue payments. • Participate in adhoc or promotion client and Serviced Residences activities. • Perform any other duties assigned by supervisor, carrying them out diligently and professionally. • Requirements: • Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent • Relevant experience in hotel sales (property agent, travel agent, travel trade) • Excellent communication, interpersonal, networking and organisational skills • Strong negotiation and presentation skills • Able to work well under pressure in a fast paced environment • Ability to work both independently and as part of the team