IT Executive

* Provide level 1 and level 2 technical support to users across multiple locations, both onsite and remotely. * Diagnose and resolve hardware, software, network, and application issues in a timely manner. * Support Windows 11, Microsoft 365 applications, mobile devices, and collaboration platforms. * Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and intune. * Manage user accounts, access rights, device enrolment, and endpoint policies. * Install, configure, monitor, maintain, and support end-user devices, software, and network infrastructure. * Manage incidents, service requests, and problem tickets through the ITSM platform while meeting SLA targets. * Maintain accurate IT documentation, including infrastructure records, asset inventory, software licenses, service subscriptions, and support contracts. * Manage IT assets throughout their lifecycle, including procurement, development, maintenance, and disposal. * Develop user guides, conduct end-user training, and promote cybersecurity awareness and IT best practices. * Coordinate with vendors and service providers for support, maintenance, and procurement activities. * Perform other duties and projects as assigned. * Diploma or Degree in Information Technology, Computer Science, or a related field. * Minimum 3 years of experience in IT support, desktop support, or systems administration. * Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Entra ID, and Intune. * Strong knowledge of Window 11, Active Directory, TCP/IP networking, and endpoint management. * Excellent troubleshooting, communication, and customer service skills. * Well-organized, self-motivated, and able to work independently in a fast-paced environment.