Senior Regional Program Executive (Freight Forwarding MNC / East Side) - WCDT

Job Scope & Responsibilities Team & People Management • Manage internal and external stakeholders to ensure effective account management and operational efficiency. • Share best practices across the team to promote consistency and operational excellence. • Drive automation and continuous improvement initiatives to enhance team productivity. • Collaborate and communicate effectively with regional teams across different markets. Customer Management • Support daily account operations, including execution planning, resource utilization, knowledge management, and communications. • Engage customers regularly through business and performance reviews to understand needs and track progress. • Monitor KPIs, track improvement targets, and implement process improvement initiatives across countries. • Identify operational improvement opportunities and develop standardized processes to enhance performance and efficiency. • Work closely with internal and external stakeholders to support business growth and development. • Improve data management, data flows, and operational reporting. • Develop strategic plans based on business forecasts, particularly during peak periods. • Analyse, map, and document current and future processes to support regional standardization and alignment. • Assist in preparing Quarterly Business Review (QBR) presentations and reports. • Work closely with implementation teams to manage projects and ensure smooth customer onboarding. • Monitor APAC market developments and proactively communicate potential risks and mitigation plans to customers. • Perform other ad hoc duties and projects as assigned. Job Requirements • Proven ability to work independently with strong organizational and time-management skills. • Strong attention to detail with the ability to manage multiple priorities simultaneously. • Excellent communication skills with the ability to analyse and present key information to stakeholders. • Strong interpersonal and stakeholder management skills across all levels of the organization. • Ability to build consensus, manage deadlines, and work with a strong sense of urgency. • Strong analytical and problem-solving skills with a proactive approach. • Experience in identifying inefficiencies and implementing process improvements through standardization and policies. • Comfortable working in a fast-paced and dynamic environment with a high degree of ambiguity. • Adaptable, proactive, and results-oriented with a continuous improvement mindset. Wecruit Pte Ltd | 20C0270 Tew Jie Wei | R22106822