IT Support (1-year renewable contract) #IAC

Job Responsibilities • Respond to IT requests from all emails, portal, and telephone within the agreed targets. • Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. • Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times. • Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts. • Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. • Provide basic PC installations and configuration tasks. • Any other ad-hoc duties as assigned by supervisor. Requirements • At least 1 year of working experience in a computer related support or and IT operational environment. • One or more recognized industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11) • Maintain adequate knowledge of operating systems and application software. • Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11). • Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. • Some basis experience with supporting physical networking is desirable but not essential. Interested applicants, please email your resume to Andre Chua Jing Ming Email: andrechua@recruitexpress.com.sg CEI Reg No: R1989053 EA Licence No: 99C4599 Recruit Express Pte Ltd