Operation Manager

11 Westside is looking for a hands-on and experienced Operations Manager to oversee daily restaurant operations, lead the team, and drive service and business performance. Key Responsibilities * Manage daily restaurant operations and ensure smooth service. * Lead, train, schedule, and motivate the FOH team. * Maintain high standards of service, food quality, cleanliness, and guest experience. * Monitor sales, manpower, inventory, wastage, and operating costs. * Support the GM in achieving revenue, cost, and P&L targets. * Handle guest feedback and service recovery. * Work closely with kitchen, bar, marketing, and management teams. * Ensure compliance with company SOPs and Singapore F&B regulations. * Support events, promotions, corporate bookings, and revenue-driving initiatives. Requirements * Minimum 4 years of F&B experience, including restaurant management experience. * Mexican or Latin American restaurant experience preferred. * Strong leadership and team-management skills. * Good understanding of restaurant operations, cost control, inventory, and P&L. * Knowledge of tequila, mezcal, cocktails, and bar operations is an advantage. * Hands-on, energetic, commercially minded, and guest-focused. * Able to work shifts, weekends, and public holidays.