Cafe Manager

Key Duties & Responsibilities • Lead and oversee the daily operations of the café, ensuring smooth front-of-house and back-of-house coordination. • Manage and develop a high-performing team through recruitment, training, coaching, performance management, and succession planning. • Maintain the highest standards of food quality, beverage consistency, service excellence, cleanliness, and food safety in accordance with company SOPs and local regulatory requirements. • Monitor financial performance, including sales, labour costs, food costs, inventory control, budgeting, and profitability. • Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction. • Manage inventory, procurement, supplier relationships, and stock control to minimise wastage and optimise cost efficiency. • Handle customer feedback and service recovery professionally to ensure a consistently positive guest experience. • Ensure compliance with workplace safety, hygiene, licensing, and employment regulations. Business Expansion Responsibilities As Mimmo continues its growth strategy, you will also play a key role in supporting the company’s expansion plans. This includes: • Assisting in the planning, setup, and successful launch of the second and third Mimmo café outlets. • Developing and standardising operational procedures to ensure consistency across multiple locations. • Supporting recruitment, onboarding, and training of management and operational teams for new outlets. • Coordinating pre-opening activities, including equipment procurement, inventory planning, workflow design, and operational readiness. • Establishing performance benchmarks and ensuring all outlets operate in line with the Mimmo brand standards. • Collaborating with senior management on expansion strategies, budgeting, manpower planning, and new business opportunities. • Providing ongoing operational support and leadership to ensure sustainable growth as Mimmo expands into a multi-outlet café brand.