IT Desktop Officer (Contract, Convertible, Renewable)

[Job ID:1642369] Job Summary: Customer-focused IT professional to deliver end-user support, maintain IT operations, and ensure reliable technology services. Responsibilities • Provide onsite and remote technical support to end users. • Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. • Maintain and support Windows operating systems and business applications. • Administer and support Microsoft 365 services, including Outlook, Teams, and Office applications. • Manage Identity and Access Management activities within Azure AD / Entra ID. • Support network connectivity, including Wi-Fi, LAN, and VPN environments. • Coordinate with vendors to resolve hardware-related faults and replacements. • Perform software installation, upgrades, and system configuration. • Manage incidents, service requests, and problem tickets in accordance with agreed service levels. • Collaborate with regional technical teams to maintain stable IT operations and user satisfaction. Requirements • 1 to 3 years of experience in IT Infrastructure, IT Operations, or a related field. • Experience supporting enterprise users in a corporate environment. • Experience providing onsite end-user technical support. • Hands-on experience administering Microsoft 365. • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook. • Experience with Azure is an added advantage. • Experience with AWS is an added advantage. • Basic understanding of cloud computing, cybersecurity, and networking concepts is an added advantage. To Apply, please kindly email your updated resume to cv_gary@goodjobcreations.com.sg Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/ We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities. EA Personnel Name: Gary Ho Cheng Xuan EA Personnel Reg. No.: R1549767 EA License No.: 07C5771