Technical Services Manager (Security Systems)

Company's Profile Julian Grey represents a well-established security and protection solutions provider. Responsibilities • Lead and manage a team of Technical Officers handling security equipment installation, testing, commissioning, system programming, servicing and maintenance. • Oversee the complete service and maintenance workflow to ensure smooth progress and timely completion of client commitments. • Serve as the main contact for clients on service and maintenance matters, including handling feedback and complaints. • Prepare service scopes and plans, including manpower allocation, skill requirements, schedules, milestones and performance metrics. • Manage daily client interactions, understand their operational requirements and recommend suitable technical solutions. • Monitor team performance, set targets, implement guidelines and support employees in resolving operational issues. • Maintain and improve documentation for infrastructure components, systems and operational processes. • Identify opportunities to improve service delivery, internal methodologies, training and customer satisfaction. Requirements • Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science or a related discipline. • Minimum 5 years of relevant experience with a proven track record in technical service, maintenance or operations. • Strong leadership, organisational, communication and coordination skills. • Able to manage multiple technical projects and resolve operational issues effectively. • Experience in the security systems or CCTV industry will be an advantage. Follow us for more updates, interview tips! https://www.instagram.com/juliangreygroup/ https://www.linkedin.com/company/juliangreygroup/ https://www.facebook.com/juliangreygroup/ Our telegram channel for job opportunities - https://t.me/jobopportunitiessg Interested Applicants Please WA Victoria @ 8887 7742 Shortlisted Candidates will be notified Victoria Siew Reg No: R25158665 Julian Grey Corporate Advisory Pte. Ltd. EA License No: 19C9568