Asst Manager, Data Management Centre

JobPurpose The Assistant Manager, Employee Data Management leads a team responsible for accurate and timely maintenance of employee data and HR transactions within the Shared Services environment. The role oversees SAP employee data administration, supports employee lifecycle and payroll-related processes, ensures compliance with data governance, audit and confidentiality requirements, and drives continuous improvement to strengthen service delivery and operational efficiency. Key Responsibilities Lead Employee Data Management Operations · Motivate, provide guidance, coaching and operational support to team members, while monitoring quality, productivity and adherence to standard procedures and completed accurately within agreed service levels. · Act as the escalation point for complex employee data matters and coordinate timely resolution with relevant stakeholders. Manage SAP Employee Data and Transactions · Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements. · Maintain complete supporting documentation and transaction records in accordance with established controls. Support and collaboration with Key Stakeholders · Partner with Payroll and relevant HR teams to ensure employee data changes are accurately reflected for payroll processing and other downstream HR activities. · Coordinate with Business Units, HR Business Partners, Group HR and Information Systems teams on policy, process and system changes. Ensure Governance, Compliance and Data Confidentiality · Ensure compliance and data governance by handling employee data in accordance with internal policies, approval requirements, audit controls, confidentiality standards, SOPs, access controls and data-management requirements. · Support audit and risk management by retrieving records, responding to internal and external audit queries, addressing control gaps, and promptly escalating risks, exceptions or non-compliance. Drive Process Improvement and Reporting · Drive process improvement by identifying gaps, analysing root causes, and implementing workflow, system and control enhancements with stakeholders. · Support operational effectiveness by maintaining SOPs and training materials, and preparing reports and metrics for performance and workload management. Qualifications and Experience · Bachelor’s degree or Diploma in Human Resources, Business Administration, Information Systems or a related discipline. · Relevant experience in HR operations, employee data administration or HR Shared Services, including responsibility for high-volume and time-sensitive transactions. · Hands-on experience with SAPHR/HCM or a comparable Human Resources Information System is strongly preferred. · Prior experience supervising,guiding or leading an operational team is required. · Experience supporting payroll inputs, audit requirements, service-level delivery and process improvement will be advantageous. Knowledge,Skills and Attributes Employee data and HR operations: Good understanding of employee lifecycle processes, HR records administration and the interaction between HR data and payroll. Systems capability: Confident in performing and reviewing HR system transactions, with strong attention to data accuracy and completeness. People leadership: Able to organise work, coach team members, manage priorities and maintain consistent service standards during peak periods. Governance and confidentiality: Demonstrates sound judgement when handling sensitive employee information and controlled transactions. Problem solving and improvement: Able to investigate discrepancies, identify root causes and translate findings into practical process improvements. Stakeholder management: Communicates clearly and works effectively with Payroll, HR teams, Business Units, Information Systems and other internal stakeholders. Personal effectiveness: Detail-oriented, organised, accountable and able to manage multiple deadlines in a shared-services environment. Success Measures · Accuracy, completeness and timeliness of employee data transactions. · Achievement of agreed service levels and operational deadlines. · Effective resolution of datadiscrepancies, queries and escalations. · Compliance with SOPs, approvalcontrols, audit requirements and confidentiality standards. · Team capability, workload management and quality consistency. · Implementation of sustainable process and system improvements.