Manager, Team Lead, Payroll

Payroll Operations & Service Delivery · Lead and manage end-to-end payroll operations, ensuring accurate and timely payroll processing across all employee populations. · Oversee payroll costing, statutory submissions, tax obligations, CPF contributions, and government-paid leave claims. · Manage payroll clearance, final payments, recoveries, and employee lifecycle payroll activities, including resignations, terminations, and dismissals. · Ensure payroll data integrity, confidentiality, and adherence to established service standards. Governance, Compliance & Risk Management · Ensure compliance with employment legislation, CPF regulations, tax requirements, statutory obligations, and company policies. · Establish and maintain robust payroll controls, governance frameworks, and audit readiness. · Act as the key liaison with auditors, government agencies, tax authorities, and other regulatory bodies on payroll-related matters. Stakeholder Management & Business Partnership · Partner with Business Units, HR, Finance, and IT teams to support policy implementations, service enhancements, system changes, and payroll-related initiatives. · Provide payroll advisory and resolution support to stakeholders and employees, ensuring a high level of service excellence. · Prepare management reports and provide payroll insights to support business decision-making. Transformation & Continuous Improvement · Drive process optimisation, automation, and payroll transformation initiatives to improve efficiency, accuracy, and scalability. · Lead or support strategic projects including SAP enhancements, robotic process automation (RPA), business continuity planning (BCP), and digitalisation initiatives. · Identify process gaps, conduct root-cause analysis, and implement sustainable solutions to strengthen payroll operations. Team Leadership · Lead, coach, and develop the payroll team to build capability, drive performance, and foster a culture of accountability and continuous improvement. · Allocate resources effectively and ensure service delivery standards are consistently achieved.