Customer Service Team Lead (Call Centre) - JL

Customer Service Officer (Team Lead) 1-Year Contract | Near Jurong East MRT | Contact Centre Operations | 5-Days Work Week (Mon-Fri) My client is looking for an experienced Customer Service Officer (Team Lead) to join a Contact Centre team on a 1-year contract, subjected to renewal or conversion to permanent. Key Responsibilities • Lead Contact Centre operations and supervise daily team performance, productivity, attendance and service quality. • Coach and train team members on systems, processes, procedures and operational updates. • Handle escalated cases and support the team in managing complex customer enquiries and complaints. • Monitor KPIs & prepare reports , including service levels, productivity, case status and operational dashboards. • Coordinate with clients, vendors and stakeholders to support smooth operations and drive service improvements. Requirements • Minimum A Level/Diploma, with 2–3 years of relevant Contact Centre / Customer Service experience . • Experience managing a team of 10+ staff. • At least 1 year in a supervisory role We regret to inform that only shortlisted candidates are notified. Justin Lee Registration No.: R22107715 APBA TG Human Resource Pte Ltd EA Licence No.: 14C7275