Operations Support Engineer (Associate Consultant)

End Client Govt Project: CAT2A Clearance (Approx 45 Days) (SG/SPR) Title: Operations Support Engineer (Associate Consultant) (x05 Pax) Location: Default Central Region (Yet Disclosed by End Client) Basic: $6000~$3500 Mon-Fri: 9AM-6PM Contract: 1 Year Completion Bonus: Yes Role Overview • Provide day-to-day L2 operational support. • Work closely with L1 and L3 teams to ensure service stability, timely incident resolution, and smooth maintenance execution. Job Scope & Requirement • Maintain and administer product administration access for various platforms to support operational matters. • Render support to Product teams for enquiries, technical support, and incident management. • Monitor system alerts and execute appropriate escalation plans or corrective actions. • Escalate major outages to management promptly and ensure relevant stakeholders are informed in a timely manner. • Troubleshoot logs and provide escalation to relevant stakeholders. • Execute patching and maintenance activities across supported products, including: • Monthly Vulnerability Assessment (VA) scans for security support • Maintenance activities within AWS and Azure environments • Software upgrades for supported products • Pausing and resuming monitoring alerts during scheduled maintenance windows • Support configuration changes for operational matters. • Manage product tickets via Jira Service Management, working closely with L1, L3 and vendor teams to drive tickets to closure within the Service Level Agreement. • - Assist with tenant Service Requests (SRs), incidents, and enquiries from the Product Service Management Portal. • Contribute to Knowledge Base articles to address gaps. • Provide Status updates when required, with operational reports generated by them. Required Skills & Qualifications • Masters (Minimum Academic Qualification) • Elastic (monitoring and log management) • Jira/Jira Service Management (ticketing and service management)- Confluence (Content Management) • GitLab (source code and pipeline management) • Nexus Sonatype (artefact repository management) • Azure Entra (identity and access management) • Cloudflare (network and security services) • Crowdstrike/Falcon • Tatium ======================================================= We regret that only shortlisted applicants will be notified . We wish you all the best in your career search. Nonetheless, we encourage & welcome all IT related skillset resumes to match with our on-hands clients job openings from time to time. Agent: You Feng Yuan (Lennon) Registration Number: R23115676 Recruitment Hub Asia Pte Ltd EA License Number: 12C6135