Beauty Sales Supervisor

Job Description We are seeking an experienced Beauty Sales Supervisor to oversee the centre’s sales activities, guide the sales team and provide professional beauty and scalp care consultations to customers. Responsibilities: • Supervise and coordinate the daily activities of the beauty sales team. • Allocate sales duties and monitor individual and team performance. • Conduct beauty and scalp care consultations and recommend suitable treatments, packages and products. • Set and monitor sales targets in consultation with management. • Train and coach sales consultants on product knowledge, consultation procedures and customer-service standards. • Review customer enquiries, follow-ups and appointment conversion results. • Handle customer feedback, complaints and service-recovery matters. • Prepare regular sales and customer-follow-up reports for management. • Support promotional activities and customer-retention programmes. • Ensure that sales information and treatment recommendations are communicated accurately and professionally. Requirements • Diploma or professional qualification in Beauty Therapy, Wellness, Sales, Customer Service or a related field. • At least 3 years of relevant sales or beauty-consultation experience. • Previous experience supervising or guiding a sales team is preferred. • Strong sales, communication, leadership and customer-service skills. • Familiar with beauty, scalp care and wellness treatments and products. • Able to work retail hours, weekends and public holidays according to the duty roster.