Senior Operations Manager

· Manage the day to day operations of the Centre with a focus on all service and operational logistics of the reservations and reception · Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation · Provides weekly work schedules · Regularly evaluates business processes, procedures and systems, makes recommendations as necessary · Responsible for staffing, staff development, and training · Resolves customer complaints that have been escalated · Managing, coaching and motivating team of sales staff and therapist · Maintain updates on promotion, benefits and offer to customers · Support the sales team and ensure that they can meet team's performance KPI · Handle customers' enquiries and provide professional consultation · Supervision on the performance of team members eg. Beautician, Spa Therapist and etc · Provide support and maintain marketing/sales initiative in order to achieve the desired revenue of the company