Account Manager

Job Summary: The role will involve building strong customer relationships, understanding business needs, proposing suitable solutions, managing sales opportunities and working with internal teams to deliver quality solutions and services. Account Management: • Manage assigned customer accounts and build strong, long-term relationships with key stakeholders. • Engage stakeholders and senior decision-makers to develop business opportunities. • Maintain good after-sales support to ensure customer satisfaction and retention. Sales Generation: • Identify new business opportunities through prospecting, networking, referrals and account development. • Develop and manage sales pipelines to achieve monthly, quarterly and annual sales targets. • Identify cross-selling and up-selling opportunities within existing accounts. Solution & Product Management: • Understand customer requirements and recommend suitable printing, IT products, solutions and services. • Conduct product and solution presentations or demonstrations where required. Quotation & Proposal Preparation: • Prepare and present quotations and proposals based on customer requirements. • Support RFPs, tenders and major sales opportunities. Customer & Internal Coordination: • Work with internal teams to ensure timely delivery and quality of products and services. • Manage customer requirements and follow up on actions throughout the sales process. Sales Reporting & CRM: • Maintain accurate customer, sales opportunity and activity records in the CRM system. • Provide regular updates on sales performance, pipeline and account activities. Market Research: • Monitor market trends and competitor activities to identify potential business opportunities. Others: • Perform other duties as assigned by Management. • About you • Minimum Diploma or Degree in any discipline. • At least 3 years of working experience in the similar capacity. • Sales experience in IT office automation or similar industry is an advantage • Possess initiative with desire drive for excellence in a dynamic environment • Possess a successful track record in achieving set objectives • IT-savvy and possess own vehicle preferred • Passionate in engaging with customers and provide excellent service • Good communication and presentation skills with good command of English Other Information EA Reg No.: R1551305 License No. 22C1076