Customer Service Officer (Food Manufacturing) - North - WCDT

Responsibilities: • Process customer orders accurately and efficiently using our designated systems or software. • Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products. • Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise. • Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations. • Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction. • Continuously improve customer service procedures and processes to enhance efficiency and service quality. • Provide insights and feedback to management based on customer interactions to improve products or services. Requirements: • Minimum GCE ‘N’ or ‘O’ Levels or its equivalent • Excellent communication skills (verbal and written) with a customer-centric approach. • Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail. • Problem-solving skills and the ability to handle challenging situations professionally. • A proactive attitude with a commitment to delivering exceptional customer service. • Proven experience in a customer service role preferably in the food service or hospitality industry. • Strong proficiency in order processing software of systems; familiarity with SAP S4 is a plus. Wecruit Pte Ltd | 20C0270 Tew Jie Wei | R22106822