Senior / Operation Manager (Healthcare, Up $8200) #HAC

(1) Service operations • Rationalize and manage support services coverage and provision in a cost-efficient way for back of house service operations including but not limiting to the following: • Linen Inventory and laundry services • Kitchen operations and food services • Inventory Management of medical consumables, sundries, equipment etc • Environmental Hygiene and Housekeeping • Landscaping and ground maintenance • Establish clear service agreements outlining scope, cost and responsibilities. Work with stakeholders to monitor and manage the quality of outsourced services. (2) Operation Excellence • Conceptualise and implement frameworks that support operational excellence across company services. • Develop, review and implement sustainable operational standards, SOPs and programmes. • Identify and execute opportunities for improving operational efficiency and productivity in operations. • Collaborate with clinical leads and centre managers to ensure smooth operations that meets regulatory and licensing standards. • Drive initiatives and collaboration to reduce waste and improve client service and staff productivity. • Drive initiatives and collaboration to create value for customers and Organisation. Work with relevant taskforces/workgroups to devise and establish plans, workflows for emergency preparedness, haze management, business continuity management and infectious diseases outbreak management etc. • Participate in the workplace health safety and emergency preparedness efforts. • Contribute to care and service innovation by supporting new models of care and collaboration with stakeholders. (3) Service Quality and Customer feedback management • Develop and implement service quality initiatives in collaboration with stakeholders to build a strong service culture and enhance customer satisfaction. Oversee customer feedback management, ensuring timely response and closure of issues in collaboration with stakeholders. • Lead efforts to identify and address service quality gaps and drive continuous improvement in service delivery. • Monitor and report on service quality performance. (4) Operating Environment and Technology • Ensure that the operating environment is conducive, safe, and compliant with all regulatory, infection control, and safety standards, supporting high-quality care for customers and a positive work environment for staff. • Collaborate with stakeholders to ensure alignment of physical infrastructure, equipment, and IT systems with operational, clinical, and service delivery needs. • Oversee the planning, procurement, deployment, and readiness of equipment and systems to support seamless operations and service excellence. • Provide operational input into space planning, renovations, and environmental improvement projects to maintain a safe, efficient, and resident-centric setting. • Partners with IT and relevant stakeholders plan, implement, and integrate technological systems that enhance workflow efficiency, communication, data management, and service tracking, e.g NOK Apps • Support the exploration and adoption of smart and assistive technologies that improve customer experience, enhance staff productivity, and provide operational insights. (5) Projects - Lead, coordinate and monitor a variety of projects including: • Operational process reviews • Service quality improvement • Responsible for the operational readiness planning of new facilities and services. For new facilities: o Consolidate, coordinate, and getting ready back of house services to meet operational readiness timeline o responsible for the daily operations including budgeting, review of operational workflows, data analytics, training and overall performance. (6) Budget Management and Reports • Support the HOD in planning and managing P&L budgets, ensuring effective cost control and resource allocation in line with organisational priorities. • Monitor expenditure across operational functions and identify opportunities for cost efficiency and value creation. • Review financial performance regularly, analyse variances and implement improvement plans. • Prepare and submit monthly reports on budget performance, key operations metrics and progress of assigned initiatives and projects. • Provide data-driven insights to inform strategic and operational decision-making. (7) Others • Prepare and submit monthly reports on projects and key areas of responsibilities. Undertake other duties and responsibilities as assigned by the reporting officer from time to time. • Assist in preparation of event venue as and when the need arises. Requirement: • Min Bachelor’s Degree in Business Administration / Healthcare Management • At least 8 years in managing operations with supervisory experience. • Experience in leading teams, handling customer feedback and planning with quality experience. • Candidate with relevant work experience in healthcare have an advantage. All qualified candidates please send your resume to anna.chen@recruitexpress.com.sg Anna Chen jiaxin CEI No: R25157621 Recruit Express Pte Ltd EA License: 99C4599