Quality Assurance Manager

Key Responsibilities Regulatory Compliance • Ensure compliance with the Private Education Act and Regulations. • Monitor compliance with Skills and Workforce Development Agency (SWDA) regulatory requirements. • Ensure continued compliance with Enhanced Registration Framework (ERF) requirements. • Coordinate EduTrust certification and renewal processes. • Monitor changes in legislation and advise management on regulatory implications. • Maintain compliance calendars for all statutory submissions and reporting deadlines. • Liaise with SWDA and other government agencies on compliance matters. Policy Development • Develop, review, and implement institutional policies and Standard Operating Procedures (SOPs). • Ensure policies remain aligned with current legislation and best practices. • Conduct periodic policy reviews with the criterion owner. • Recommend process improvements to strengthen governance. Internal Compliance Monitoring • Conduct regular compliance audits across departments. • Identify compliance risks and recommend corrective actions. • Monitor implementation of corrective and preventive actions. • Prepare internal compliance reports for senior management. • Maintain evidence of compliance for regulatory inspections. Quality Assurance • Support implementation of Quality Management Systems. • Ensure compliance with EduTrust standards and requirements. • Monitor quality assurance processes. • Coordinate and conduct internal quality audit and reviews. • Facilitate continuous improvement initiatives. Student Protection Ensure compliance with: • Student Contract requirements • Fee Protection Scheme (FPS) • Medical insurance requirements • Student grievance procedures • Refund policy requirements • Monitor proper administration of student documentation. • Review student complaints and recommend process improvements. Data Protection • Data Protection Officer (DPO). • Ensure compliance with the Personal Data Protection Act (PDPA). • Monitor data handling procedures. • Coordinate data protection training. • Investigate data protection incidents where necessary. Risk Management • Identify operational and regulatory risks. • Maintain the institutional Risk Register. • Recommend mitigation measures. • Monitor implementation of risk controls. • Report significant compliance risks to management. Audit Coordination Coordinate: • Internal audits • External audits • Enhanced Registration Framework (ERF) assessments • EduTrust assessments • Regulatory inspections • Prepare supporting documentation. • Coordinate departmental responses. • Track closure of audit findings. Training and Awareness • Conduct compliance orientation for new staff. • Organize annual compliance training. • Educate staff on regulatory updates. • Promote a culture of compliance throughout the institution. Records Management Maintain institutional compliance records, including: • Licenses • Certificates • Audit reports • Policy manuals • Meeting minutes • Regulatory correspondence • Risk registers • Compliance reports Ensure documentation is readily available during inspections. Incident Management • Investigate compliance breaches. • Recommend corrective actions. • Monitor implementation. • Prepare reports for management. • Escalate serious matters where necessary. Qualifications • Bachelor's Degree in Business, Education, Law, Quality Management, or a related discipline. • Professional certifications in compliance, risk management, internal audit, or quality management are advantageous. • PDPA certification is beneficial. • Candidates must be actively eligible for employment in Singapore. SSTC does not provide visa sponsorship. Candidates must be based in Singapore and have work authorization Experience • Minimum 3 years of compliance, quality assurance, or regulatory experience. • Experience in the education sector is highly preferred. • Experience with Singapore PEI regulations is advantageous. • Experience supporting EduTrust certification is desirable. • Experience conducting internal audits.