Student Services Executive

Overview: The Student Services Executive plays a key role in supporting the smooth and effective delivery of the school’s Academic Programmes and student support services. This role requires a balance of independent initiative and team collaboration, handling both routine responsibilities and ad hoc projects as assigned. The position reports directly to the Head of Student Services. Responsibilities: Administrative Support for Student Services: • Manage all matters related to Student's Pass (STP), including but is not limited to submissions through the SOLAR system, STP appeals, updates, and renewals, communication with ICA and student guardians • Assist international students with relocation and settling into life in Singapore • Handle student enrolment processes, including but is not limited to creation of student email addresses, set-up of accounts in the Learning Management System (LMS) and coordination of onboarding documents and information Data and Records Management: • Ensure that student P-files are properly maintained and updated • Maintain accurate and timely updates of student databases • Prepare and file daily and monthly reports related to student services and regulatory compliance Quality Assurance & Survey Administration: • Support the QA/Registrar team with monthly certificate preparation and distribution • Serve as the SurveyMonkey Administrator - Disseminate End-of-Module and End-of-Course Surveys Compile and file survey results for review and reporting Student Support and Communication: • Respond professionally and promptly to student and learner enquiries • Provide assistance and guidance related to school services, attendance, and enrolment • Attend to student feedback and resolution of issues as needed Examinations and Meetings: • Serve as invigilator for examinations, both scheduled and as needed • Assist in meeting preparation, including coordination of schedules, taking and distributing minutes of meetings General and Ad Hoc Duties: • Ensure courteous, professional communication at all times • Carry out any additional duties or responsibilities assigned by Management • Demonstrate flexibility and willingness to work beyond standard hours during peak periods or special projects • Acknowledge that this job description may evolve based on business and operational requirements Requirements: • Minimum 1 year of relevant experience in administrative or student services roles • Added advantage if candidate has knowledge of the SOLAR system and ICA Student Pass processes • Strong organizational skills with high attention to detail • Effective communication skills (verbal and written) • Tech-savvy with proficiency in Microsoft Office and digital survey tools • Ability to handle confidential information responsibly • A service-oriented mindset with cultural awareness, especially in a multicultural educational environment Working Conditions: • Full-time, Monday to Friday (9AM to 6PM); additional hours may be required for events, meetings, or projects • Office-based with regular interaction with students, faculty, and external authorities