FACILITIES MAINTENANCE OFFICER

Responsibilities • Maintain high hygiene and cleanliness standards within customer premises to ensure a safe and healthy environment • Greet customers and colleagues warmly, practicing good service acts such as smiling and saying thank you (GST) to foster positive interactions • Present a professional image by adhering to proper grooming standards consistently • Supervise and manage junior staff work execution and performance to meet contractual cleaning standards • Provide training and coaching to junior staff to enhance their skills and ensure quality service delivery • Conduct daily inspections of cleaning work to monitor quality and implement immediate corrective actions for underperformance • Perform cleaning duties in assigned areas and provide coverage during staff absences to maintain service continuity • Ensure compliance with Health & Safety Environmental procedures and promptly report any accidents or incidents to superiors • Operate cleaning equipment including blowers, vacuum cleaners, and other household cleaning tools safely and effectively • Regularly inspect cleaning equipment and notify superiors of any faults to prevent service disruption • Coordinate fault reporting and repairs among users, housekeepers, and the Facilities Management & Engineering (FME) Department • Execute additional duties or projects as assigned by superiors to support operational needs Required competencies and certifications • Diploma in any discipline • Effective communication and interpersonal skills to interact with customers, colleagues, and team members Geok Hui Ting EA Licence Number: 21C0430 Registration Number: R1988532 A DREAMWORKS COMPANY PTE. LTD.