OPERATIONS COORDINATOR

Responsibilities • Assist in manage daily operations by scheduling staff, controlling inventory, and supervising workflows to ensure smooth service delivery • Develop and implement sales strategies to increase revenue and improve customer retention • Support promotional campaigns, special events, and upselling initiatives to boost sales • Train, guide, and motivate staff to enhance team performance and service quality • Resolve customer complaints and handle special requests professionally to maintain high customer satisfaction • Maintain consistent high service standards to ensure a positive customer experience • Conduct regular staff briefings to align team efforts with service goals and operational expectations • Prepare operational reports and analyze data to inform and support managerial decision-making • Maintain accurate documentation of procedures, inventory, and staff records for operational transparency Required competencies and certifications • Experience in the service industry with management or leadership experience considered an advantage • Proficiency in restaurant/cafe management systems and office software • Strong leadership, problem-solving, and communication skills • Customer-focused mindset with attention to service quality • Ability to handle high-pressure situations and multitask effectively • Flexibility to work shifts including weekends and public holidays Geok Hui Ting EA Licence Number: 26C3314 Registration Number: R1988532 A Dreamworks Company Pte Ltd