Bellman

The Bellman is responsible for welcoming guests, assisting with luggage, supporting arrival and departure procedures, and providing information about hotel facilities and local attractions. The role helps create a smooth, warm, and professional guest experience from arrival to departure. Key Responsibilities • Greet guests warmly upon arrival, departure, and throughout their stay. Assist with luggage handling, transportation, storage, and delivery to guest rooms. • Escort guests to their rooms and explain basic hotel facilities and services • Provide accurate information on hotel amenities, functions, and local attractions • Handle guest requests, messages, deliveries, and enquiries in a timely and courteous manner • Coordinate transportation arrangements such as taxis, airport transfers, and luggage assistance • Maintain cleanliness and organization of the lobby, entrance, driveway, elevators, and luggage storage area • Support front office operations during peak periods, events, and guest arrivals/departures • Monitor guest belongings and follow hotel security and safety procedures • Communicate guest feedback, complaints, and special requests to the relevant departments.