Cisco UCM Support Engineer

Cisco UCM / AV / VOIP - Support Engineer · Administer and support Cisco UCM / Unified Communications Manager environments. · Administer and support Cisco Webex Cloud services. · Design, implement and support interoperability between: o Cisco Video Conferencing o Cisco UCM o Webex Cloud o Zoom, Teams · Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals. · Provide L2/L3operational support for conference rooms and collaboration technologies. · Plan and execute VC technology refresh projects. · Provide technical support for Client Events and other high-profile corporate events. · Collaborate closely with the Global Design team to align with the latest room design standards and updates. · Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment. Mandatory Skills: Cisco UCM / CUCM • Cisco Video Conferencing • Cisco Webex Room devices • Cisco codecs/endpoints • SIP • H.323 • Video conferencing protocols · Webex · Zoom, Teams · Incident / change management Network fundamentals– TCP/IP, DNS, DHCP, QoS, VLANs