Data Centre Resident Engineer

Job Description We are seeking a detail-oriented and analytical Data Centre Resident Engineer to join our team in Singapore. In this role, you will be responsible for the day-to-day operations and maintenance of our data center infrastructure, ensuring optimal performance, reliability, and security of our critical systems. As a resident engineer, you will provide on-site technical support and be the first point of contact for operational issues, working efficiently to resolve incidents and maintain our infrastructure at peak performance. - Conduct regular physical inspections of IT infrastructure and equipment - Monitor and report on the operational status of systems, servers, and network devices - Identify and escalate hardware issues or anomalies to the appropriate technical teams - Document findings and maintain accurate health check records - Provide secure escort services for authorised personnel, vendors, and contractors within restricted data centre areas - Verify access credentials and ensure compliance with security protocols - Maintain visitor logs and ensure all escorted activities adhere to facility security policies - Safely handle and relocate IT equipment, servers, and hardware within the data centre - Coordinate with technical teams to ensure proper handling procedures - Update asset inventory and configuration records following equipment moves - Ensure compliance with safety standards and minimise operational disruption - Perform tape backup operations, including loading, unloading, and storage of backup media - Follow established backup schedules and procedures - Verify backup completion and report any failures or issues - Maintain secure storage and proper labelling of backup tapes - Coordinate with off-site storage vendors as required - Respond to urgent on-site support requests from remote technical teams - Assist with KMS (Key Management System) access requests - Support GDC (Government Data Centre) security seal requests and verification - Manage rack access permissions and maintain the RE Rack Access List - Perform other operational tasks as assigned to support data centre operations Qualifications - Proven experience in data center operations or IT infrastructure management - Strong knowledge of server hardware, networking equipment, and data center architecture - Proficiency with monitoring and alerting systems commonly used in data center environments - Solid understanding of physical infrastructure components including cooling, power distribution, and backup systems - Experience with incident response and troubleshooting methodologies - Excellent organizational and documentation skills - Strong analytical and problem-solving abilities - Effective communication skills and ability to work collaboratively with technical teams - Preferred: ITIL certification or equivalent industry certification - Preferred: Experience with data center management tools and software - Preferred: Knowledge of industry standards such as ISO 27001 or Uptime Institute best practices - Preferred: Experience with virtualization platforms and cloud infrastructure