User Experience (UX) Designer

• Plan, facilitate and document workshops and co-design sessions with users, stakeholders and project teams to uncover needs, align perspectives, explore concepts and support design decisions. • Design and refine user journeys, information architecture, interaction flows and interfaces, translating user, business and technical requirements into intuitive digital experiences; • Develop design artefacts in Figma, including wireframes, high-fidelity designs, interactive prototypes and reusable components. • Validate and iterate designs through usability testing, concept testing and other relevant methods, incorporating findings into subsequent design improvements. • Collaborate with stakeholders, technology and development teams and vendors to ensure accurate implementation of approved designs, including design handover, implementation reviews, design quality assurance and knowledge transfer; and • Implement and maintain design documentation and support design handover adherence to applicable design systems and standards. • Possess experience designing complex enterprise, SaaS, platform and/ or workflow-based digital products; • Possess a strong portfolio demonstrating end-to-end product design, including user flows, research, information architecture design, prototyping and high-fidelity designs in Figma; • Demonstrate experience applying systems thinking and translating complex user needs, business rules, operational requirements and technical constraints into effective user experiences, including consideration of end-to end journeys, dependencies, different system states and edge cases; • Demonstrate proficiency in visual and interface design, including typography, layout, visual hierarchy, spacing, consistency and interaction details • Demonstrate experience planning and conducting user research, usability testing, workshops and co-design activities with users and stakeholders, and translating findings and outcomes into actionable insights and design improvements. • Demonstrate experience applying, maintaining and contributing to design systems, including reusable components and interaction patterns, to ensure consistency and scalability across digital products. • Demonstrate experience collaborating with product, business, engineering and delivery teams throughout design and implementation, including design handover, clarification of design intent, review of implemented interfaces, and resolution of design, business or technical constraints; and • Demonstrate effective communication and ownership, including the ability to articulate design rationale, communicate with technical and non-technical stakeholders, and work effectively through ambiguity with minimal supervision