ASSISTANT SUPERVISOR / SUPERVISOR (FULL TIME)

Join Our Team as an Assistant Supervisor / Supervisor! Job Description: • Lead and motivate the team to deliver excellent customer service that enhances customer satisfaction and loyalty • Ensure smooth daily operations, including managing customer orders and staff assignment • Oversee cash handling processes and ensure accuracy in processing vouchers, cash, credit, and debit transactions • Maintain up-to-date knowledge of menu offerings, promotions, and sales strategies to effectively support sales targets and customer engagement • Demonstrate proficiency in all Counter Crew responsibiltiies and across various workstations • Enforce compliance with food safety and hygiene standards to uphold health regulations and ensure a safe environment for customers and staff • Maintain a clean, organized, and efficient workspace • Assist in training and mentoring new team members • Handle customer feedback promptly and resolve issues efficiently What We're Looking For: • Proven experience in a supervisory or team leader role, preferably within the customer service or food service industry • Strong leadership and team management skills • Willingness to work on a rotating shift schedule, including weekends and public holidays • Excellent communication and interpersonal skills • Ability to perform effectively in a fast-paced environment and handle operational challenges with resilience • Strong organizational skills with attention to detail • Candidates with more experience may be considered for the Supervisor role What's In It for You? • Competitive base salary + meal allowance + attractive sales incentives + bonus • Annual leave + Birthday leave • Comprehensive medical coverage • Opportunities for career growth and leadership development • Exclusive staff discounts Ready to take the lead and grow your career with us? Apply today!