Policy Admin Executive

Job Responsibilities • Upload employee movements (additions, changes, and terminations) into the portal and inform insurers within the established turnaround time. • Prepare renewal data for submission to insurers and clients in accordance with the defined process steps. • Handle daily exception reports generated from data uploads. • Manage assigned accounts, ensuring all account-related matters are attended to in a timely manner. • Handle appeals and escalations from clients (HR/employees) relating to medical underwriting. • Liaise with underwriters on underwriting requirements and update insurers' decisions in the portal. • Liaise with the Contact Centre on policy administration-related matters. • Prepare the required documents for mail merge. • Seek guidance from the manager on a timely basis for unresolved issues. • Remain flexible and maintain a positive attitude towards changing business needs. • Adhere to PDPA and compliance requirements, and immediately escalate any violations to the manager. • Participate in user acceptance testing (UAT) during renewals, new system feature releases, and new client implementations. • Manage day-to-day operational and administrative tasks related to billing. • Handle bill adjustment requests and verify invoice details against supporting documents. • Check billing data for accuracy in the accounting system and generate Debit Notes when required. • Perform any other duties and responsibilities assigned by the manager relating to census management. Requirements • Diploma holder with a minimum of 2–3 years of working experience in the insurance industry. • Exercises good judgement and discretion, with a strong customer and quality focus. • Proficient in Microsoft Excel (preferred). • Strong attention to detail, with excellent written and verbal communication skills. • Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion. • More experienced insurance billing specialists are expected to work with minimal direction and supervision.