Policy Executive, Client Implementation Specialist

Responsibilities • Assess client requirements • Configure systems in accordance with client plan designs and specifications. • Conduct functional testing and troubleshoot developed or modified software. • Facilitate User Acceptance Testing (UAT) with end users and provide implementation support. • Analyse client workflows and procedures, and recommend process improvements where appropriate. • Collaborate with the Production Support, Product, and Engineering teams on system-related matters, including product enhancements and application issue resolution. • Coordinate with Senior Implementers, Account/Client Managers, and cross-functional teams (e.g., IT and Operations) on client-specific requests, system enhancements, and process-related matters. • Assist in the development of user guides by gathering technical information, preparing content, and coordinating documentation. • Support client relationship management by participating in discovery sessions and collaborating with cross-functional teams to identify solutions that meet client requirements. • Maintain and update implementation documentation. Requirements • Preferably 1–2 years of relevant working experience in system implementation. • Basic knowledge of MS SQL queries, Microsoft Excel, and Microsoft Word. • Strong analytical and problem-solving skills. • Good interpersonal and communication skills. • Meticulous, with strong attention to detail and a commitment to excellence. • Exposure to the general insurance industry will be an added advantage, but is not required.