Patient Service Associate ($15 / hr, Queenstown, 6 Months Contract) #HJY

Bed Management Unit Salary : $15/hr Duration: September 2026 to January 2027 Working Days & Hours : Monday to Sunday, including Public Holidays MOSTLY OFFICE HOURS NOW !!!!!!! a) AM Shift: 8am to 5pm b) PM Shift: 11am to 8pm Location : Queenstown Job Scope: 1. Bed Management Operations - Performs daily bed management by coordinating with various stakeholders and team members on all types of admissions and transfers to assign beds to patients in accordance to set of protocol, policy and procedures. - Ensure effective utilization of capacity, constantly matching demand and supply. - Able to identify potential bed tight situation and activate bed tight measures. - Provide statistics and reports of bed and resource utilization to management and bed availability to other institutions. - Perform continuous review of workflows, systems and procedures to identify areas for improvement. - Teamwork and networking with key stakeholders - Liaise and work effectively with wards, other institutions emergency department and BMU for all admissions and transfers within/across the hospital. - Clear understanding of all admitting workflows - Understand all point of access into the Hospital for patients and be able to deal with competing interests. 2. Ambulance Service Management Operations - Arrange ambulance transfer for patients to/from hospitals/ residence/ nursing home and coordinate with requestors and ambulance vendors to ensure any special arrangements are communicated correctly. - Ensure all ambulance transfers are recorded to provide statistic and reports on ambulance utilization, transfer type, etc. for analysis. - Ability to manage ambulance vendors effectively and efficiently. - Perform continuous review of workflows and procedures to identify areas for improvement. - Assist with feedback and escalate in a timely manner - Improve Service Standards and Performance measurement: - Accurate and timely activation of ambulance transfers for patients. - Activates the right ambulance service according to the needs of the patient. 3. Emergency Activation - Activates Emergency Response Team to respond to life emergency - Participate in daily Code Blue testing and monthly Code Blue drills. - Update medical affairs monthly on Code Blue testing result. 4. Administrative Duties - To assist bed request and ambulance transfer enquiries/request via phone, email or fax and follow up on closure. - Conduct testing of applications when necessary. - Comply with Personal Data Protection Act (PDPA) to ensure patient confidentiality are safe-guarded. - Participate in activities that contribute towards the improvement of patient care, including professional development sessions to build relevant areas of knowledge, skills and attitudes. - Involve and engaged in ad-hoc projects as assigned by Reporting Officer Job Requirements: - Min. O'Level/A' Levels/Diploma - No exp needed, training will be provided If interested, please send updated resume via email jacelynchua@recruitexpress.com.sg Melissa Zhang Zhiqi (Mezzo) (CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599) jacelynchua@recruitexpress.com.sg