Executive, VIP Reservations (Call Centre)

Responsibilities • Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations • Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards • Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guests • Handle and resolve guests' feedback in a professional manner Requirement • Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age. • Diploma with proficiency in Microsoft Office applications • Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage. • Willing to work rotating shifts, including weekends and public holidays