Assistant Manager, Cage

Key Responsibilities • Manage cage operations, chip bank and collection functions during assigned shifts, ensuring smooth and efficient service. • Supervise casino cage operational staff and ensure delivery of high level of customer service to customers. • Respond to customer service inquiries, feedback and issues in a timely and professional manner. • Monitor and verify financial transactions including cash, chips, payouts, etc. to ensure accuracy and compliance. • Be vigilant and focused on identifying any irregularities in the operational areas. • Ensure strict compliance with regulatory requirements, established policies and standard operating procedures; and • Other assignments as directed by Management Requirements • Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age. • Minimum GCE `N' level or an equivalent qualification • Prior experience in a supervisory or management position in a casino cage, banking or cash handling environment is preferred. • Ability to supervise and train staff, manage work schedules, and ensure adherence to company policies and procedures. • Willing to work rotating shifts, including nights, weekends and public holidays.