F&B Guest Experience Lead

Job Summary: We are seeking a confident, service-oriented, and guest-focused F&B Guest Experience Lead to join our team. This role is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. You’ll play a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences. Key Responsibilities: • Host and engage guests throughout their dining experience, creating a welcoming and memorable environment. • Create special moments for guests during celebrations and key occasions. • Present and articulate menu items clearly, providing recommendations when appropriate. • Ensure food and beverage orders are delivered promptly and accurately. • Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery. • Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing. • Address guest enquiries and service-related issues professionally to ensure guest satisfaction. Requirements: • Minimum GCE ‘O’ Level or equivalent. • Minimum 2 years of supervisory experience in an established Food & Beverage environment. • Prior experience in a guest-facing or service leadership role is preferred.