Supply Chain Operations Executive (Order Fulfillment) #HJO

Job Responsibilities • Manage end-to-end order-to-cash activities from order entry through fulfilment, billing and delivery. • Process customer orders accurately in SAP and ensure timely execution according to customer and operational requirements. • Review open orders and backlog reports and follow up on outstanding or ageing orders. • Issue purchase orders and coordinate cross-company purchases with factories and suppliers. • Monitor inbound deliveries and work closely with factories and suppliers to ensure timely material availability. • Coordinate billing activities and ensure invoices and delivery documents are issued accurately and on time. • Respond to customer and sales enquiries regarding stock availability, order status and shipment updates. • Coordinate closely with warehouse and delivery teams to ensure smooth order fulfilment and service delivery. • Manage return processes for excess or defective goods and coordinate with relevant factories or suppliers. • Investigate and resolve order, shipment and documentation discrepancies. • Support annual stock take, reconciliation and internal / external audit activities. • Collaborate with Sales, Finance, Regulatory and other cross-functional teams on daily operational requirements. • Support process improvement initiatives, operational efficiency projects and KPI reporting. Requirements • Diploma or Degree in Business Administration, Supply Chain, Logistics or a related discipline. • 3–5 years of relevant experience in Order Fulfilment, Supply Chain Operations, Logistics, Customer Operations or Order Management. • Hands-on experience with SAP is preferred. • Good understanding of order-to-cash processes, including order processing, fulfilment, billing and shipment coordination. • Strong customer service orientation with good communication and stakeholder management skills. • Meticulous and process-driven with the ability to manage multiple orders and priorities. • Comfortable working within regulatory, quality and audit requirements. • Proficient in Microsoft Office applications, including Excel and PowerPoint. • Knowledge of CRM systems and/or SharePoint will be an advantage. • Able to work effectively in a fast-paced, cross-functional environment. Interested candidates are invited to email your resume to: jen.ooi@recruitexpress.com.sg Jenalyn Ooi Huai Sian (R1765551) Recruit Express Pte Ltd Company Reg. No. 199601303W EA Licence No. 99C4599