Host & Public Relations (PR) Manager

Job Description As a Host & PR Manager , you will serve as the face and voice of our establishment, responsible for welcoming guests, maintaining a high standard of hospitality, and managing all aspects of public relations and brand image. You will work closely with the operations, marketing, and events team to create a positive and engaging customer experience. Key Responsibilities • Greet and interact with customers warmly and professionally. • Manage guest seating, reservations, and special requests with efficiency. • Build rapport with guests and VIPs to encourage repeat business. • Plan and execute public relations strategies to enhance brand awareness. • Represent the company at events, exhibitions, and media functions. • Handle guest feedback and resolve issues with diplomacy. • Collaborate with marketing on social media presence, promotions, and campaigns. • Maintain a positive image of the company through media, community outreach, and customer relations. • Train and lead junior hosts or front-of-house staff, if applicable. Job Requirements • Proven experience in hosting, customer service, PR, or a related field. • Strong interpersonal and communication skills (verbal and written). • Fluent in English and Mandarin (or other relevant languages, depending on target clientele). • Confident, presentable, and outgoing personality. • Ability to manage multiple tasks and remain calm under pressure. • Knowledge of social media and PR tools is a plus. • Willing to work on weekends, evenings, and public holidays.