Customer Service Call Centre Executive (Insurance) #ESY

Contact Centre Operations consist of • Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors • Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through AmazonConnect and Salesforce • Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors and accounts • The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective: • Handle customers’ enquiries, complaints and feedback across all business channels • Handle escalated calls by new team members and outsourced contact centre • Execute outgoing calls to contact new customers or follow-up with existing customers • Perform any other duties or projects assigned by Manager / Team Leads Key Responsibilities • Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors. • Provide assistance to customers on the use of the Company’s portals and mobile app. • Ensure every service request/feedback/complaint is followed through to closure within service standards. • Comply with internal policies, procedures and the relevant laws and regulations. • Assist in department procedures, workflows and administration. Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted