(Senior) Executive – Volunteer Management

Methodist Welfare Services (MWS) is committed to empowering people to have life to the full. What started as an act of compassion has since grown into a network of services supporting communities across Singapore. We meet people at different points of struggle – poor health, strained relationships, financial distress, or simply feeling alone – and support them to rebuild resilience, restore dignity, and strengthen the relationships that matter most. Together, our staff, volunteers, partners, and churches serve as a community so that care does not sit on any one pair of shoulders. Our hope is simple: that everyone, regardless of race, language or religion, discovers their strengths, grow into their potential, and experience fullness of life. https://mws.sg/ Responsibilities • Support the development, implementation and constant improvement of the Volunteer Management (VM) structure and process and centre compliance. • Responsible for implementing overall VM strategy and plan which include: • Giving input on volunteering programmes and community outreach projects in discussion/collaboration with MWS centres and other stakeholders (churches, corporates, schools) • Supporting the development of relevant training content as well as trainers to equip volunteers to perform their job roles • Establishing and leveraging on volunteer relationships to develop deeper and more sustainable partnerships for MWS • Managing the volunteer database and generate insights and recommendations from volunteering data • Conducting regular volunteer needs assessments • Managing communications and mobilisation of volunteers according to needs on the ground • Assisting on the development of appreciation incentives and events for volunteers • Enlarging base of corporate volunteering partnerships • Identify publicity needs for volunteer campaigns and support development of publicity materials required to highlight MWS volunteering needs and opportunities. • Manage volunteer relationships which includes managing new volunteer signups, developing and tracking engagement plans. • Work with MWS volunteer leads towards the sharing and adoption of agreed programmes, standards and guidelines. • Ensure that all centres comply with volunteer management SOPs and implement risk management procedures • As a team player, help achieve set fundraising targets through planning and implementation of assigned donors and campaigns • The role requires close collaborations with MWS’ network of centres and entails working and meeting cross-centre teams on a regular basis. Job Requirements • Degree Holder in relevant qualifications. • Minimum of 1-3 years’ work experience in project/event management, training and programme development (for senior role – 3 to 5 years of working experience) • Experience in volunteer management in the social service industry is advantageous • Strong in writing, communicating in English and conversant in a 2nd language • Comfortable with making presentations and public speaking