Executive, Special Projects

Key Responsibilities: 1. Client and Task Requester Relationship Management • Serve as the primary operational contact for Task Requesters, AACs, CCOs, nursing homes, internal services and other participating organisations. • Coordinate onboarding briefings, collect required organisational and user information, and guide users through routine SilverHands processes. • Respond to routine enquiries, track requests and follow up on agreed actions; escalate sensitive, strategic or unresolved matters to the Project Lead. • Gather client and user feedback and recommend practical improvements to service and onboarding materials. 2. SilverHands Project and SystemCoordination • Assist with project schedules, meetings, milestones, follow-up actions and routine implementation activities. • Coordinate vendor follow-up for reported issues, defects and enhancement requests. • Maintain trackers for system issues, enhancements, status and outstanding actions. • Gather and document user requirements and feedback from Micro-Jobbers, Task Requesters and participating organisations. • Support user acceptance testing, including test arrangements, participant coordination, issue recording and follow-up. • Maintain user guides, FAQs, playbooks and training materials with guidance from the Project Lead. 3. Outreach, Marketing and Stakeholder Support • Support outreach and marketing activities to promote SilverHands, recruit Micro-Jobbers and engage potential Task Requesters. • Coordinate stakeholder briefings, demonstrations, training sessions, engagement activities and project events. • Prepare routine communications, presentation materials, publicity content and follow-up notes. • Support the development of partner and client relationships under the direction of the Project Lead. 4. Reporting, Documentation and Administration • Maintain trackers for onboarding, Micro-Jobbers, participating organisations, activities, enhancements and key deliverables. • Compile programme and project data and prepare routine monthly management updates. • Prepare Excel trackers, PowerPoint presentations, meeting notes, write-ups, guides, process flows and playbooks • Maintain organised records of meetings, decisions, actions, correspondence and supporting documents. • Provide meeting, scheduling, procurement and other administrative support related to SilverHands and assigned special projects. • Perform other reasonable operational and project duties assigned by the Projects Lead. Requirements • Diploma or degree in business administration, project management, communications, marketing, community development, information systems or a related discipline. • Entry-level candidates and candidates with up to three years of relevant experience may apply. • Good interpersonal and client-service skills, with confidence engaging seniors and organisational stakeholders. • Strong organisation, documentation and follow-up skills. • Good written and verbal communication skills. • Proficient in Microsoft Excel, PowerPoint, Word and Teams or equivalent applications. • Comfortable learning digital platforms, working with vendors and supporting user testing. • Able to work independently on routine responsibilities while escalating appropriately.