Assistant IT Manager

Job Responsibilities: Leadership & Team Management • Manage, mentor, and develop IT team members (IT Specialist, Senior IT Administrator), including task allocation, performance management, and skills development. • Set departmental priorities and ensure balanced workload distribution across the team. • Conduct regular check-ins and performance reviews with direct reports. IT Strategy & Governance • Drive IT strategy and roadmap planning aligned with business objectives. • Recommend and lead IT infrastructure upgrades, modifications, and improvement initiatives. • Ensure IT security and compliance standards are maintained in accordance with the Personal Data Protection Act (PDPA) and applicable data protection regulations. • Oversee incident response and escalation for critical systems issues. Infrastructure & Systems Oversight • Provide oversight and guidance on the department's management of servers, networking (LAN, WAN, VLANs, Wireless), routers, switches, and firewalls. • Oversee M365 (Exchange Online), Active Directory, virtual machines (VMs), backup and disaster recovery (Veeam), end-user computing devices (EUCD), and end-user technical support. • Ensure software deployment, security updates, and patching processes are followed consistently. • Oversee system recovery, backup integrity, and business continuity planning. IoT Systems & Server Development • Oversee the development, deployment, and maintenance of IoT servers and systems deployed at external clients' premises, supporting company operations in serving external clients and customers. • Coordinate with internal teams and external vendors/developers on IoT infrastructure design, integration, and scalability. • Ensure IoT systems adhere to security best practices and data protection standards, particularly with regard to data collected from client premises. • Evaluate and recommend IoT platforms, tools, and technologies aligned with business requirements. ISO Certification & Compliance • Oversee and drive the company's efforts to attain and maintain relevant ISO certification(s) (e.g., ISO 27001, ISO 27017) required for government and public sector project tenders. • Liaise with certification bodies, auditors, and consultants throughout the certification process. • Develop and maintain IT policies, procedures, and documentation required to meet ISO compliance standards. • Coordinate internal audits and readiness assessments in preparation for certification and surveillance audits. • Ensure ongoing compliance with certified standards is maintained across IT systems and processes. Vendor & Procurement Management • Oversee vendor relationships and contract negotiations. • Oversee procurement of IT infrastructure hardware and end-user computing devices, including tech refresh planning. • Manage IT budget and cost optimization. Training & Stakeholder Engagement • Coordinate internal IT training initiatives as needed. • Act as the primary point of contact between IT and senior management, reporting on IT performance and recommending initiatives. • Handle ad-hoc IT-related matters and cross-departmental coordination as required. Job Requirements: • More than 5 years of experience in IT infrastructure/systems administration, with at least 3 years in a leadership or supervisory capacity. • Working knowledge across M365 administration, Active Directory, networking (LAN/WAN/VLAN/Wireless), virtualization (VMs), backup/DR (Veeam), and end user computing support — depth of hands-on expertise not required, but sufficient understanding to guide and evaluate team decisions. • Familiarity with IoT server architecture and systems development , sufficient to oversee project execution and liaise with technical teams/vendors — hands-on IoT development experience not required, but relevant exposure advantageous. • Experience supporting or leading ISO certification processes (e.g., ISO 27001, ISO 27017), preferably in the context of government or public sector project requirements. • Experience managing vendor relationships, procurement, and IT budgets. • Strong leadership, communication, and stakeholder management skills. • Familiarity with Singapore's IT security and data protection regulatory requirements (PDPA). • Relevant certifications advantageous (e.g., ITIL, PMP, Microsoft, CompTIA, ISO 27001 Lead Auditor/Implementer, or WSQ IT-related certifications). • Diploma/Degree in Information Technology, Computer Science, or related field.