L2 IT Support Specialist (1 year | $6K | MNC) #HJO

Job Responsibilities • Provide Level 2 technical support and resolve incidents escalated from the Service Desk within agreed SLA timelines. • Diagnose and troubleshoot hardware, software, operating system, connectivity and end-user computing issues. • Manage service requests and maintain accurate troubleshooting, action and resolution records in the ticketing system. • Support desktops, laptops, printers, mobile devices and peripheral equipment. • Support device deployment, replacement, configuration and technology refresh activities. • Assign and maintain SAP roles and authorisations based on approved access requests. • Manage IT onboarding and offboarding, including device preparation, system access and asset recovery. • Maintain accurate IT asset inventory, allocation, transfer, return and disposal records. • Set up and support AV and video conferencing equipment for meetings, town halls and business-critical events. • Escalate complex technical issues to global support teams and coordinate through resolution. • Identify recurring issues and recommend service, process or automation improvements. • Support IT projects and operational initiatives as required. Requirements • Diploma or Degree in Information Technology, Computer Science or related discipline. • Relevant experience in Level 2 IT Support, Desktop Support, End User Computing or IT Service Desk Support. • Strong hands-on troubleshooting experience across Windows laptops/desktops, hardware, software, peripherals and connectivity. • Good troubleshooting, problem-solving and root cause analysis skills. • Strong communication and customer service skills with the ability to support users across different levels. Interested candidates are invited to email your resume to: jen.ooi@recruitexpress.com.sg Jenalyn Ooi Huai Sian (R1765551) Recruit Express Pte Ltd Company Reg. No. 199601303W EA Licence No. 99C4599