Healthcare Environment | Feedback Management Executive - #HJZ

Looking for a role where what you do can genuinely make a difference? Be part of our team and help make every patient’s experience a little better. From understanding patient feedback to supporting service improvement initiatives, you’ll get to work behind the scenes to make healthcare experiences smoother, better and more patient-focused! Job Responsibilities • Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively • Work with different teams to identify service gaps and support improvements to the overall patient experience • Coordinate service excellence projects, programmes and events • Conduct patient satisfaction surveys and support focus group discussions • Analyse feedback trends and identify areas for improvement • Assist with creating and maintaining data dashboards to track service satisfaction and feedback • Prepare insights and reports for hospital committees and workgroups • Support initiatives that strengthen the organisation's service culture and patient engagement • Perform other duties and projects as assigned We’re looking for someone who: • Enjoys working with people and communicating with different stakeholders • Has strong communication and interpersonal skills • Is comfortable handling feedback and resolving service-related issues • Can analyse information and turn feedback into practical improvement ideas • Is organised, proactive and able to manage multiple projects • Has an interest in customer experience, healthcare, service excellence or quality improvement All interested candidates are invited to email your resume in MS Word format to: Jenny.ng@recruitexpress.com.sg Jenny Ng Zhern Ing Outsourcing Team Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 We regret to inform that only suitable candidates will be shortlisted for an interview.