6 Months HRIS Temp Assistant - Up to $3500 - WEST

• Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules • Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained. • Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used. • Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them • Work in partnership with the various stakeholders to resolve the issues raised. • Provide solution to the enquirers. • Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported • Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups. • Provide support in admin matters or other ad-hoc duties. • Support the issues arising from the implementation of Automated Identity Access Management (AIAM) • Serves as the first point of contact for day-to-day operational issues related to AIAM. • Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised. JOB REQUIREMENTS Education Requirements: • A diploma / degree in any discipline, preferably in Information Technology.Relevant • Experience in IT helpdesk support on SuccessFactors system or in a similar system support role is an advantage. • Proficient in MS Office and Excel. • Experience with HR systems would be an advantage. • Self-motivated, resourceful, diligent with good verbal and written skills. • Passion for problem-solving, strong interpersonal skills, people-oriented and customer service focused. • Team-oriented mindset with an openness to constructive feedback. • Ability to mutli-task and to break down technical processes and deliver clear, step by step instructions. • Eagerness to learn new technologies and systems. For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg Denyse Nicole Tan Shuqin (#HDT) Recruit Express Pte Ltd CEI No: R1333503 Company EA license : 99C4599