Production Support

JobDescription • Provide L2/L3 production support for mission-critical applications, ensuring high availability and service stability. • Monitor application health, batch processes, file transfers, interfaces, and production services; investigate and resolve issues within SLA. • Perform incident triage, troubleshooting, root cause analysis, and escalation to development or infrastructure teams when required. • Work closely with business users, development, infrastructure, and vendors to resolve production incidents and minimize business impact. • Ensure successful completion of daily End-of-Day (EOD) and batch processing activities across multiple applications and countries. • Support system maintenance activities, including application validation and service recovery after patching or infrastructure changes. • Plan and execute Disaster Recovery (DR) exercises and support business continuity requirements. • Drive continuous improvement in operational processes, monitoring, automation, and production support practices. • Prepare operational, audit, and ad-hoc reports as required. JobRequirements • 5 years of experience in Application Production Support, IT Operations, or Production Services. • Strong hands-on experience with Java/J2EE, Web Services, Microservices, Oracle, UNIX/Linux, IBM MQ, Control-M, and Splunk. • Solid knowledge of SWIFT products, including Alliance Access (SAA), Alliance Messaging Hub (AMH), SWIFT GPI, SAG, and SNL. • Experience supporting mission-critical banking or financial services applications. • Strong troubleshooting, incident management, and root cause analysis skills. • Experience with ITIL processes, batch operations, monitoring tools, and Disaster Recovery testing.