Manager, Wholesale Loan Operations Center

Job Description KEY RESPONSIBILITIES / ACCOUNTABILITIES Loans Operations • Process and approve a full spectrum of wholesale banking loan transactions, including loan disbursements, repayments, redemptions, rollovers, restructurings, amendments, and maintenance activities for overseas branches and booking locations. • Process and approve loan account setup and maintenance in the Multi-Currency Loans System (MCL) and other related systems based on approved credit documentation and facility agreements. • Prepare, verify, and authorize payment instructions, remittances, and SWIFT messages through relevant banking systems. • Process and approve accounting and financial entries relating to loans, payments, fees, interest, deposits, and general ledger transactions. • Perform and approve limit implementation and maintenance in the Loans & Limit Exposure System (LES) and related systems. • Perform daily reconciliations, investigate outstanding items, and ensure timely resolution of discrepancies. • Ensure all transactions are processed accurately and within prescribed turnaround times and service level agreements. • Act as an escalation point for transaction-related issues, operational exceptions, and urgent processing matters during assigned shifts. • Support time-critical loan processing activities across multiple countries and time zones to meet customer and market cut-off requirements. • Maintain high standards of productivity, accuracy, customer service, and operational quality. • Operational Support • Support the preparation of regular and ad-hoc operational reports and management information. • Maintain proper records, filing and archival of loan documents and operational records. • Support system testing, user acceptance testing and implementation activities when required. • Assist in the updating of operational procedures, workflow documents and process manuals. • Participate in process improvement and automation initiatives to enhance operational efficiency and controls. • Collaborate with internal stakeholders to resolve operational issues and support business requirements. • Risk and Control • Adhere to MAS regulations, internal policies, standard operating procedures and control requirements. • Ensure compliance with maker-checker controls and operational risk management standards. • Identify and escalate potential control issues, operational risk events and processing errors. • Support audit, compliance and regulatory reviews by providing required information and documentation. KEY REQUIREMENTS • Degree Holder with 3 - 5 years of corporate loans operations experience • Proficient in Microsoft Office suite of applications especially Excel and Word • Comfortable in data handling and analysis with Excel • Strong attention to detail and a high level of accuracy • Ability to multi-task and work under pressure to meet strict payment related cutoff times • Strong oral and written communication & interpersonal skills with the ability to work independently with key stakeholders to resolve issues • Self-motivated with initiative and a strong drive to achieve quality work • Good team player • Able to work rotating shifts, including Singapore Public Holidays. • • Day Shift: 9:00am to 6:30pm • Afternoon Shift: 3:00pm to 12:30am • Night Shift: 12:00am to 9:30am