PMO & Program Coordinator

Role summary We are hiring a PMO & Program Coordinator to own JIRA governance, cross-team release coordination, and project operations across the program. This role is distinct from our Scrum Master, who owns squad-level Agile ceremonies and sprint execution — the PMO & Program Coordinator instead focuses on program-wide tooling governance, coordinating releases with external stakeholders, and keeping the operational mechanics of running the program (access, onboarding, reporting) running smoothly. Key responsibilities 1. JIRA administration & governance • Monitor workflow transitions and mandatory fields; correct and coach team members on compliance and best practice • Configure custom fields and automations, including SHIP-HATS service requests • Perform bulk data imports and data cleanup in JIRA • Maintain traceability between tender stories and implementation stories • Produce Agile delivery reporting from JIRA per release 2. Cross-team release coordination • Coordinate with SimplifyNext, customers, and external reviewers, supporters, and approvers to prepare and approve the release deliverables documentation set • Track and follow up on action items, dependencies, approvals, and status reporting • Provide day-to-day support to all parties involved in the release process • Coordinate with relevant parties, and vendor teams to secure sign-off on the IRF checklist • Follow up on blockers, collate sign-off evidence, and prepare summary decks for stakeholders 3. Project operations & governance • Manage resource onboarding and offboarding, including TechPass, account provisioning, and SEED set-up coaching and troubleshooting • Prepare, submit, and follow up on Access Control Matrix (ACM) requests across environments, including Atlassian and JEM access • Track leave and consolidate monthly timesheets with vendor teams • Coordinate project presentation materials and track resulting action items What this role does not cover Squad-level Agile ceremonies and sprint execution (sprint/SIT/UAT dashboard set-up, opening/closing sprints, daily squad delivery tracking, and fielding BCA queries on squad operating practice) About you • 2–5 years' experience in a PMO or program coordination role • Hands-on JIRA administration experience — workflows, custom fields, automation rules, bulk data operations • Comfortable coordinating across multiple external stakeholders (government/vendor environments a plus) and driving items to closure without direct authority • Strong document and reporting discipline — able to produce clean status decks and traceability records under deadline pressure • Experience with access/account provisioning processes and vendor administration (timesheets, onboarding) is a plus • Excellent written communication and stakeholder management skills Nice to have • Prior experience supporting multi-squad or multi-workstream programs • Familiarity with government/public-sector delivery governance (IRF checklists, ACM processes) • JIRA/Atlassian certification (e.g. Certified JIRA Administrator)