Senior ServiceNow Manager

At SimplifyNext, we specialize in driving business transformation through Automation, AI, and New Gen Apps. We empower organizations by scaling automation, integrating cutting-edge AI solutions into business processes, and delivering next-generation applications. Additionally, we support our clients in building internal capabilities through our Centre of Excellence, comprehensive training, enablement programs, and Citizen Developer initiatives to ensure sustained success. Combining deep consulting and technology expertise, we have successfully executed projects for a diverse portfolio of global and ASEAN organizations. Our hands-on experience spans strategy formulation, seamless implementation, and operational excellence, providing invaluable insights into effective practices across various environments. We harness digital technologies including Automation, New Gen Apps Platforms, Process Mining, and AI capabilities such as Intelligent Document Processing, Text Analytics, Generative AI, and Conversational AI. We proudly partner with leading Technology Vendors such as UiPath, Blue Prism, Automation Anywhere, OutSystems, ServiceNow, Microsoft, AWS, Druid AI, and Hyperscience. We are recognized as: - Singapore’s 100 Fastest Growing Companies 2024 by Straits Times & Statista. - High-Growth Companies Asia-Pacific 2024 by The Financial Times and Statista. - Emerging Enterprise 2023 (Finalist) by OCBC & The Business Times. SimplifyNext is pioneering the next generation of AI-powered ServiceNow solutions. Our leadership team established the first and largest ServiceNow practice in 2012, and today we're at the forefront of ServiceNow's evolution from a workflow automation platform into an AI-first enterprise solution. Operating across Singapore, Thailand, and Malaysia, we partner with top enterprises and public sector clients to deliver transformative business solutions. We're seeking forward-thinking ServiceNow professionals to join our innovative team as we shape the future of AI-powered ServiceNow implementations. This isn't just another ServiceNow role—it's an opportunity to work at the intersection of ServiceNow, Generative AI, Agentic AI, and hyperautomation to create enterprise-wide solutions that revolutionize how businesses operate. The position will be tailored to match your experience level and expertise within the ServiceNow ecosystem, with clear pathways for growth from developer to consultant to architect roles. Key Responsibilities Responsibilities will be adjusted based on experience level and expertise • Participate in designing and implementing advanced ServiceNow solutions that integrate with Gen AI, Agentic AI, and hyperautomation technologies • Configure and customize core ServiceNow modules while incorporating AI-powered capabilities • Develop AI-enhanced workflows, virtual agents, and predictive systems that elevate traditional ServiceNow implementations • Collaborate on end-to-end business transformation projects, not just technical implementations • Work alongside a holistic team of business process consultants, UI/UX designers, AI experts, and architects • Contribute to creating AI-powered ITSM, Virtual Agents, and predictive workflows • Stay at the cutting edge of ServiceNow's newest features and AI integration capabilities • Participate in knowledge sharing and mentoring as part of our collaborative team environment Qualifications Required • Experience working with ServiceNow platforms (level of experience will determine role seniority) • ServiceNow certification or willingness to obtain certification (fully sponsored by SimplifyNext) • Understanding of ITIL framework and IT service management processes • Knowledge of JavaScript, HTML, and web services (depth required varies by seniority) • Analytical mindset with a passion for innovation and emerging technologies • Strong communication skills to bridge technical implementation with business transformation • Interest in AI and automation technologies and their application within ServiceNow Preferred • Experience with or interest in AI integrations with ServiceNow • Multiple ServiceNow certifications or specializations • Experience with multiple ServiceNow modules and enterprise applications • Background in business process transformation, not just technical implementation • Understanding of Gen AI, Agentic AI, or hyperautomation concepts • Project leadership or consulting experience